Books & Publications
Reina is the leading global authority on Trust Building in the workplace. Their award-winning, best-selling publications are praised and studied by leaders around the world, and can be found and purchased online and whereever books are sold. Learn more about their influential publications below.
Trust and Betrayal in the Workplace:
Building Effective Relationships in Your Organization (3rd Ed.)
Trust is a non-negotiable for high performing relationships and organizations. Yet trust is fragile, and ninety percent of the behaviors that break it are subtle, fleeting, and unintentional. Drs. Dennis and Michelle Reina have rewritten this third edition of their best-selling, award-winning book Trust and Betrayal in the Workplace to empower everyone at every level of responsibility – not just leaders – to build and sustain trust in their workplaces.
Updated and completely rewritten with new case studies, tools, tips, and reflections, this third edition is the culmination of the authors' more than 30 years of rigorous research and “in the trenches” trust building experience with hundreds of organizations and thousands of people around the world.
As pioneers in the field of trust, Dennis and Michelle tell the truth about what it takes to build sustainable trust in the workplace – trust that withstands the tests of time, geography, and an increasingly volatile and competitive marketplace.
In this third edition, the authors provide the most detailed blueprint available for building highly effective, trust-based connections and organizations.
Drs. Dennis and Michelle Reina have devoted their careers to trust because they believe that people don't just want and need trustworthy relationships – they have a fundamental right to them. In this rewritten third edition of Trust and Betrayal in the Workplace, the authors reveal their practical, proven approaches to accessing this right to trust - one thought, intention, and behavior at a time.
The most detailed blueprint available for building and sustaining high trust, highly effective relationships.
"This brand new edition of Trust and Betrayal in the Workplace is a must-read for anyone who desires more effective relationships at work, at home, and in the community. And who doesn't want that?"
~ Jim Kouzes, Co-author, The Leadership Challenge and Dean’s Executive Fellow of Leadership, Leavey School of Business, Santa Clara University
"The Reinas teach us what we each need to know to understand ourselves and begin building trust in our workplace relationships, regardless of our rank or responsibility. They challenged and inspired me to change my very approach to leadership. A highly recommended read."
~ Badger Godwin, Vice President, Global Safety & Security, Starbucks Coffee Company
Rebuilding Trust in the Workplace:
Seven Steps to Renew Confidence, Commitment and Energy
Are you feeling less engaged, less committed and more skeptical at work? Do you find yourself isolated? Or are you caught in the middle of co-workers’ interpersonal conflicts?
If so, you may be experiencing the symptoms of broken trust in workplace relationships. Small but hurtful situations accumulate over time into the confidence-busting, commitment-breaking, energy-draining patterns consistent with broken trust.
Broken trust is simply the natural outcome of people interacting with one another. Everyone has experienced gossiping, missed deadlines, someone taking credit for other people’s work and “little white lies.” You may have been hurt. You may have realized that you inadvertently let others down. Or, you may be wondering how to help others reeling from broken trust.
No matter your vantage point, this book offers a proven seven-step process to heal pain and rebuild trust.
This compassionate, practical approach will help you reframe the experience, take responsibility, forgive, let go and move on. Through healing, you will want to go to work again. You will feel safe to be more fully “who” you are and, once again give your organization your best thinking, highest intention, risk-taking and creativity. And in a place of self-discovery, self-trust and authenticity, you will connect more fully with others in your personal life as well.
While there have been many books on recovering from betrayal in personal relationships, this is the first book to focus specifically on the workplace, and the first to give equal weight to what to do when you have hurt others. It is firmly grounded in the Reinas’ 30+ years of rigorous research on trust and the empathy they have developed from supporting thousands of people on their healing journeys.
The only book that provides a step-by-step guide for rebuilding trust at work.
"A very clear and practical framework for restoring the high degree of trust that makes organizations more productive and perform better."
~ Paul Rosenbaum, Senior Vice President, Managed Services, AT&T
"A major gift to managers at all levels who know something is amiss in their organizations and struggle to name it. They now understand that the underlying issue is broken trust, and they have the tools to attack this pervasive situation in all work settings."
~ Nancy A. Formella, Chief Operating Officer, Beth Israel Deaconess Medical Center